Refund policy

At Dreamers Hut, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 10-day return policy to ensure a smooth and hassle-free process.

Eligibility for Returns

• Return Window: You have 10 days from the date of delivery to return your item(s).
• Condition of Items: Items must be unused, unopened, and in resalable condition. All original packaging, labels, and tags must be intact.
• Non-Returnable Items: Some items may be non-returnable due to hygiene or safety reasons (e.g., personal care products, gift cards, digital downloads).

How to Return

1. Contact Us: To initiate a return, please contact our customer service team at dreamercompany02@gmail.com within 10 days of receiving your order. Provide your order number and a description of the reason for the return.
2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number and return instructions.
3. Shipping the Return: Once you have your authorization number, please pack the item securely and ship it back to us. You are responsible for the return shipping costs, unless the item is defective or incorrect.
4. Refund: Upon receiving and inspecting the returned item, we will process your refund within 10 days. Refunds will be issued to the original payment method. 

Important Notes

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately for a full refund or replacement. In such cases, we will cover the return shipping cost.

Contact Us

If you have any questions or need further assistance with your return, feel free to reach out to us:

• Email: dreamercompany02@gmail.com

Thank you for shopping with us! We look forward to serving you again.